Thank you for your booking with us at Holly House. We wish to ensure that your stay with us is as pleasurable as possible. Please note the terms of booking below and please do not hesitate to call us with any queries you may have. We very much look forward to meeting you.

Holly House Terms of Booking & Cancellation Policy

• Bookings can be made either online, by email or by telephone. A non-refundable and non-transferable deposit will be required upon booking. Please pay via our RBS Online Secure Payment Service upon booking. Once a booking has been made and deposit received, a confirmation will be sent by email or post. Please call us if you prefer not to pay online - deposit payments must be received within 24 hours of making the reservation. No deposit received within this time will be automatically cancelled by the system. Please note that we are unable to take cheques - cards only.

  Deposit Payment methods include most major Credit/Debit cards. There are no charges for card payments for deposits paid. PLEASE NOTE: After 30th June 2011, cheques will no longer be accepted at Holly House for deposit or balance payments due to banks abolishing cheque guarantee cards after this date. Deposits are non refundable

  Balances due can be paid by GBP Cash or by Credit/Debit Card on arrival/departure or prior to arrival by telephone.

  In the event of you Cancelling or Curtailing your booking with us we would require 7 days notice of cancellation or curtailment of stay PRIOR to arrival date. Less than 7 days notice of Cancellation or Curtailment of stay prior to arrival date will result in the full balance owed being payable. This will be charged to your Credit/Debit card. However, if your room is re-let, for the full period of the booking made, or for the period of curtailment made, a refund of the remaining balance charged will be made to you. If curtailment of stay is made during your stay, unfortunately no refund will be made. Any deposit paid is non refundable.

  In the event that you do not arrive on the date of your booking to take the accommodation as booked, and no Cancellation Notice has been received (no-show), by you, to us, you will be charged the balance due with NO refund available under any circumstances. This will be charged to your Credit/Debit card.

  IT IS THEREORE HIGHLY RECOMMENDED THAT ALL GUESTS ENSURE THEY HAVE A COMPREHENSIVE TRAVEL INSURANCE POLICY IN PLACE FOR CANCELLATION OR CURTAILMENT OF STAY.

  If in the unlikely event that we have to regretfully cancel your booking due to circumstances above and beyond our control, as much notice as possible will be given to you informing you of this and a full refund of any deposits or balances paid will be made immediately to you, by us. We will do our utmost, if requested by you, to arrange alternative Bed and Breakfast accommodation of the same or a higher standard, subject to availability, which must be paid for by you directly to the alternative accommodation provider. Availability of alternative accommodation however cannot be guaranteed and no difference in price will be met by ourselves.

  Check in is available after 2pm. We would appreciate a time of arrival. Please let us know if your arrival will be after 6pm as rooms may be re-let if not taken by this time and no prior notice of late arrival has been received. Rooms are to be vacated by 10.30am on day of departure.

  Car Parking is available at Holly House for guest use during your stay. We have car parking spaces for one car per room only. Cars are parked at owners risk and the proprietors take no responsibility for loss or damage to vehicles or their contents.

  Car Parking spaces, guest bedrooms and all communal areas of Holly House are for the sole use of guests staying at Holly House.

  We regret that we are unable to accommodate children under the age of 12 years. All our rooms hold a maximum of 2 adults.

  Holly House is a strictly non-smoking house. As well as providing guest accommodation, Holly House is our private residence and smoking is not permitted. An outside smoking area with seating and an ashtray is provided for guests who wish to smoke. Smoking in any room in Holly House or smoking out of bedroom windows is strictly forbidden. Due to strict fire regulations and risks of fire hazard due to smoking we must stress that any guests found smoking within the house will be asked to leave and to find alternative accommodation with no refund of accommodation costs.

  Breakfast is served between 8.30am and 9.30am.