CORONA VIRUS TEMPORARY UPDATE TO OUR STANDARD POLICY BELOW:
All bookings with an arrival date in 2020 will not be subject to a deposit being paid but a credit/debit card will be required to secure a reservation. A cancellation will only be charged if it is outside our terms and conditions as set out below and is not as a result of Covid - 19.
We recommend all guests considering making a reservation, read the Risk Assessment and Guest Guidance as set out below as there are a few changes to our normal procedures and to the service we can provide during this time. Please contact us directly by telephone ( 01451 821302 ) or by email ( email@example.com ) if you have any queries or for further information.
A NON COVID RELATED - 19 CANCELLATION OF A BOOKING WILL BE SUBJECT TO OUR STANDARD TERMS AND CONDITIONS AS SET OUT BELOW
Holly House Covid 19 Risk Assessment and Guest Guidance
This risk assessment is to advise and protect the guests and owners of Holly House against the Corona Virus ( Covid 19 ). It is designed to highlight the potential dangers of the disease and the measures we have put in place to make Holly House a safe environment.
Prior to arriving at Holly House all guests will be required to provide an arrival time as accurate as possible. This is to help ensure that we can continue to welcome guests in a relaxed and stress free manner without the worry of other guests arriving at the same time. If other guests do arrive they will be asked to wait in the lounge a safe distance from the reception area.
On arrival all guests will be asked to wash their hands with the sanitizer clearly provided in the porch area. It is essential that every guest washes their hands every time they enter the building. We will not be able to allow any persons at all to enter without washing their hands in the porch area. A sign on the entrance door will advise this.
The reception area will have a sign advising guests not to enter the area whilst other guests are there, to ensure a safe distance of 2 metres is kept. Another similar sign will be on display on the first floor landing. Guests will be asked to wait in their room, for others to either, enter the room they are staying in, or leave their room and landing area if they are going out.
There will be a sign on the entrance to the lounge and breakfast area advising that it will be closed after 10.00pm as we will not be able to monitor this area after that time. During the day the public areas will be cleaned and disinfected by us, after each guest use, so it is safe for others to use. We will maintain a continuous programme of wiping down regular use areas and items of contact throughout the day with a sterilizing cleaner. There will be a sign on the downstairs toilet to advise that it will not be in use for the foreseeable future. We may not be aware it has been used therefore it would not be safe for others to use, as we will not have cleaned and disinfected the area.
We will ask guests to provide us with a breakfast time so we can maintain social distancing in the breakfast room and avoid people arriving for breakfast at the same time. We shall ask guests to keep to the same table each morning for breakfast throughout their stay as everything on the table will require cleaning, disinfecting and sterilizing on their departure, ready for new guests. We will be wearing protective face coverings during breakfast and providing a totally table service menu. Our usual buffet of starters will not be available but everything we usually provide can still be ordered and served individually to your table.
During a guests stay we will only service a room showing the “Please clean the room” sign on their room door. We will only change towels that have been put on the floor in shower area.
The cleaning procedures we use for the arrival of every new guest will not change in the en suite area of the room as we clean everything from top to bottom with bleach and disinfectant as standard practise. We will introduce the use of a sterilization spray as part of our cleaning process in the bedroom area on top of our usual disinfecting and warm soap water washing routine. We will also steam clean all fabrics and room carpets. All scatter cushions and decorative throws will have been removed from the rooms prior to reopening as all bedding and towels will require disinfecting in a hot wash after each departure.
Terms and conditions
HOW TO BOOK
Bookings can be made either online through the booking page on our website or by email to firstname.lastname@example.org or by telephone to 01451 821302.
A deposit payment of 50% of the total value will be required at the time of booking. This will be taken using the credit/debit card provided via the secure server for online bookings or by authorising a payment to be taken from a credit/debit card provided for telephone/email bookings. If no authorisation is given or an invalid card provided a booking will not be made and any provisional request will be terminated.
Once a booking has been made and an authorised deposit received, a confirmation will be sent, either directly from the online booking system or by email/post for any other bookings.
Balances due can be paid by GBP Cash or by Credit/Debit Card on arrival/departure or prior to arrival by telephone. All outstanding charges are deemed to have been authorised by a guest to be settled by the credit/debit card provided at the time of booking.
We accept most debit or credit cards but we cannot accept American Express or Diners Club.
In the event of you Cancelling or Curtailing your booking with us we would require no less than 60 days notice for a full refund of any deposit paid.
If notice of less than 60 days is given but more than 14 days then the deposit will be non refundable but no further charges will be made.
If less than 14 days notice is given or in the event of no notice ( no show ) then the full outstanding charges will be deemed to have been authorised to be taken from the credit/debit card provided at the time of booking or any other credit/debit card provided thereafter in relation to the booking. If the booking has been made and no deposit has been taken an invoice for the outstanding amount will be sent. The payment should be made within 7 days to avoid additional charges or interest being made.
If you do not agree to the cancellation terms a cooling off period of 24 hours, from the date when the booking was made, is offered on bookings due to start within no less than 7 days. The reservation made will then be cancelled without charge. If the booking is not cancelled within this period you will have entered a contract with us and agree to the charges. No cooling off period can be offered on bookings due to start less than 7 days from the booking date but all cancellation charges will apply.
IT IS THEREORE HIGHLY RECOMMENDED THAT ALL GUESTS ENSURE THEY HAVE A COMPREHENSIVE TRAVEL INSURANCE POLICY IN PLACE FOR CANCELLATION OR CURTAILMENT OF STAY.
If in the unlikely event that we have to regretfully cancel your booking due to circumstances above and beyond our control, as much notice as possible will be given to you informing you of this and a full refund of any deposits or balances paid will be made immediately to you, by us. We will do our utmost, if requested by you, to arrange alternative Bed and Breakfast accommodation of the same or a higher standard, subject to availability, which must be paid for by you directly to the alternative accommodation provider. Availability of alternative accommodation however cannot be guaranteed and no difference in price will be met by ourselves.
Check in is available from 2pm to 6pm. We would appreciate a time of arrival. Please let us know if your arrival will be after 6pm as rooms may be re-let if not taken by this time and no prior notice of late arrival has been received. Arrivals after 6pm are by prior agreement only and we do not take arrivals after 8pm. Rooms are to be vacated by 10.30am on day of departure.
Car Parking is available at Holly House for guest use during your stay. We have car parking spaces for one car per room only. Cars are parked at owners risk and the proprietors take no responsibility for loss or damage to vehicles or their contents.
Car Parking spaces, guest bedrooms and all communal areas of Holly House are for the sole use of guests staying at Holly House.
We regret that we are unable to accommodate children. All our rooms hold a maximum of 2 adults.
Holly House is a strictly non-smoking house. As well as providing guest accommodation, Holly House is our private residence and smoking is not permitted. An outside smoking area with seating and an ashtray is provided for guests who wish to smoke. Smoking in any room in Holly House or smoking out of bedroom windows is strictly forbidden. Due to strict fire regulations and risks of fire hazard due to smoking we must stress that any guests found smoking within the house will be asked to leave and to find alternative accommodation with no refund of accommodation costs.
Breakfast is served between 8.30am and 9.30am.
Our access statement is available on request